Coverage
13 articles on coverage.
Coming Back From Leave: A 60 Minute Order of Operations
Do not start with the inbox. Decisions made in your absence, then open questions, then what is due this week. Inbox last, newest first, mostly archived.
Parental Leave Handover: The Last Four Weeks and the First Two
Split the role rather than assigning it, run a swap week where cover works alone, and agree the contact rule in writing before leave starts.
Key Person Dependency: How to Find It Before It Finds You
Key person dependency is about who gets asked, not who has the title. Find it with a one week question log, then three fixes in the order that pays back.
Out-of-Office Messages That Answer Instead of Apologise
Four out-of-office examples you can copy, three rules for writing them, five mistakes to avoid, and the version that is not an auto-reply at all.
Out-of-Office Replies Apologise. Here Is the Alternative.
An out-of-office is an automated apology for a delay. Better wording does not change the category.
Keeping Delivery Moving When the Delivery Lead Is Out
The plan does not stop existing when the lead is away, it stops being retrievable. Cover the project rather than the person.
Taking a Real Holiday as a Manager (the Team Survives)
Managers check messages because they are the decision route, and checking is what causes the messages.
Finding the One Person Who Knows, in Under a Day
A step-by-step way to find the one subject matter expert who knows, in under a day, without interrupting half the company to get there.
Week One at a Big Company: Finding Who Answers What
Starting a new job at a big company? How to find who actually answers what, and why finding the right person is the real first-week blocker.
What a Quick Question Costs the Person You Asked
A quick question costs the coworker their focus, not just seconds. What interruptions really cost, and how to lower the bill without going silent.
The One Person Who Knows, and the Risk Nobody Names
When one person is the only one who knows, you carry a risk nobody names. What bus factor one really costs, and how to lower the number.
Finding the Owner When the Org Chart Is Stale
The org chart is stale and the owner moved on. A step-by-step way to find who really owns a project by following the work, not the chart.
The Wait Every Question Sits Through Overnight
One small question, two time zones, and most of a day lost. A short story about why answers wait overnight, and how to stop the delay.
Your team’s week, answered from the work.
If this is your team’s week, see what a StandIn does with it.